EXCHANGES AND RETURNS
To guarantee your total satisfaction you can change your jewel if it doesn't fit you properly or if you prefer to change it for a different one.
To proceed with the change you have 20 working days from the jewel reception date. Send us an email to firstname.lastname@example.org explaining the change reasons and for which jewel or size you want to change it and we will proceed with the change.
You must put the jewel well secured into the What a Mesh packaging and our NACEX carrier will come to pick it up. (Do not worry about this, because we will contact you to explain all the procedure.)
Once the jewel has arrived and we have verified that the jewel is in perfect conditions, we will proceed with the change.
The returned jewel must always be in perfect conditions, otherwise What a Mesh reserves the right to don't make any change at all.
If you want to change the product size, you will have to pay only for the transportation cost to our offices. This payment can be done either with transfer to What a Mesh, either paying cash directly to the carrier. Then we will send you the product with the new size.
In case you want to exchange it for a cheaper jewel, What a Mesh will refund you the difference through a bank transfer. In case you want to exchange it for a more expensive jewel, you will have to pay the difference before the shipping.
This transport cost will be € 5,00 for national shipments (within Spain).
In case of international shipments contact us and we will give the price for each specific country.
In case that What to Mesh had sent another jewel by mistake, or in case any of our jewels had a tare, What a Mesh would assume the total shipping costs caused by the change.
No refunds are accepted.